Refund policy

Shipping Damages / Defective Merchandise: If your item is damaged due to shipping or has a manufacturer defect, we will work directly with the manufacturer, on your behalf, to take care of the problem at no extra cost to you. You must contact us within 5 days of receipt and DO NOT ATTEMPT TO FIX THE ITEM. Any attempts to fix the item will void the warranty and we will not be able to accept a return. Contact us via our contact page or by phone, and you may be required to send us photographs of the item. We will then issue an RMA number, if necessary, and send you a return shipping label at our cost. Returns lacking an RMA number will result in significant delays! Please note that much of what we sell is Limited Edition, and there may not be a replacement on hand. If we cannot replace what you have, we will pay for return shipping, and refund you your entire purchase amount including shipping/handling. If the item can be replaced and you choose to proceed with the return instead of a replacement, then you are responsible for all shipping costs. We can only refund on the original purchase price of the item.

Please note:  If you choose to use a freight forwarder in the US to have merchandise forwarded internationally, then you need to have any/all merchandise sent to you inspected when it arrives to the address we ship to. Again, you have 5 days upon receipt at your forwarder to inform us if there are any defects/damages.

Please note: On items that ship from outside the USA instead of our USA warehouses (including but not limited to: XM, Imaginarium, Iron Studios, etc.) , due to the high costs of shipping, we do not accept returns. We will still replace any damaged items if anything we ship you arrives damaged/defective but we do not accept returns.

Please note: Due to the high cost of shipping, we do not accept returns on 1:1 scale life sized figures, or 1:2 scale "legendary scale" figures. We will still replace any damaged items if anything we ship you arrives damaged/defective but we do not accept returns.

Please note, for international customers, that we cannot refund Customs fees you may have paid. You'll need to contact your own Customs agency to take care of this.

All Other Returns: You must contact us within 14 days of receipt for returns for any other reason, and they will only be accepted if the item is in original, as-new, sealed condition. You will be responsible for shipping costs back to our warehouse, and we will charge a restocking fee of 15%. Original shipping costs will not be refunded, and items must have all packaging and documentation as supplied by the manufacturer. Remember - if we can't resell it as new, at our discretion, we can't accept your return.

Due to the ongoing abuse of wear-and-then-return after Halloween and Comic Cons, we no longer will refund on clothing items of any kind. Clothing can only be exchanged, and only if the item has not been worn outside. Clothing must have all original tags still attached. If we do not have your size to exchange, then the item is your's to keep. We do not process refunds on clothing.

Returns will not be accepted with Special Order items.

If your order was marked FREE SHIPPING, we will refund your purchase price MINUS actual costs of shipping the product to you.