Shipping policy

Typically, in-stock items in our warehouse will ship same-day if the order is placed before 1pm MST, Monday - Friday, on non-holidays. Orders placed over the weekend on the next business day. We may choose to ship your product direct from the manufacturer, in which case the item may take a day or two longer to ship. We ship items as the come in stock. This means your order may be shipped in several shipments depending on what is in stock at the time. Note that we will not charge your credit card until the item is in stock and ready to ship.

In some cases we may be able to delay shipment until all your items are in stock. We can't always do this but it doesn't hurt to ask!

We ship via USPS First Class, USPS Priority, UPS, DHL, and FedEx. When you check out you'll get to choose what type of shipping you want, and see real-time rates for the various options available to you. USPS is not available on more expensive items due to limited tracking ability. Be aware that shipping via First Class, while usually the cheapest option, may be slower and will not include a tracking number. International orders will generally ship via USPS International Priority, except for very expensive items which will ship via FedEx.

For pre-order items and backordered items, you can find the expected shipping date in both the item description on the site and in your "My Orders" account page. Please note this expected ship date is provided by the manufacturer and we have no control over it. We often do not know an exact date until a week or two before the product ships to us. When we receive word that the manufacturer is about to ship a pre-order item we will let you know by email, and at this time you will need to make sure the card in our system is valid. We will charge your card once the item is ready to ship to you, and if your card fails you will be notified and have 14 days to update your payment information. If we haven't received payment after 14 days your order will be cancelled, no exceptions.

Do you ship internationally?

Yes! As long as a particular manufacturer or distributor has not restricted us in terms of sales location, we will ship to every country in the world. With certain products we are only allowed to ship to the domestic US.

We use DHL, UPS Expedited, USPS Express, USPS Priority, and USPS First Class to mail your order, and all of these services include tracking/insurance. You will be emailed a tracking number and it is your responsibility as a customer to track your package(s) until they arrive. For packages to ship from the USA to your country, it normally takes 2-6 days for DHL, 3-5 days with UPS Expedited, 5-10 days for Express, 7-21 days for Priority, and 10-30 days for First Class. There are often delays in Customs - sometimes hours, sometimes days, sometimes weeks. We have no control and cannot be held responsible for delays in your country's Customs Department. Your package may be assessed Customs taxes/duties. If you refuse to pay the taxes assessed on your package, and the package is returned to us, you are responsible for all shipping charges, both ways. All International packages are automatically insured so you are always covered 100% in case of theft/damage/loss.

SPECIAL TERMS ON REPLICAS OF SWORDS, KNIVES GUNS, RIFLES, BLASTERS:

We sell replicas of on-screen and in-game used weapons. It is your responsibility as a buyer when purchasing these kinds of items to determine whether the Customs departments in your country has restrictions on items of this nature. You may need special permitting or documentation to possess items like this, and it is your responsibility as a buyer to determine this. If your order is seized or returned by Customs, you are responsible for all costs associated, including return shipping costs. Return shipping costs are often 3x and 4x times the cost to ship the item to you. We will not be held responsible for either the cost of the item or shipping costs if the item is seized, destroyed, or returned. Please be aware before you buy.